The New Rules of Handling Customer Complaints

We've compiled eight expert tips for dealing with the toughest customers. Here's how it's done right.

 

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Want some old advice? The customer is always right. Okay, now you can stick that in your pocket. Today's best service entrepreneurs are looking beyond old axioms in relating to customers. That's because today's best customer service isn't something that can be faked: it's personalized and it has a personality. Do you have the certainty you can harness all the feedback customers will give your company, act on it, and keep your best customers coming back for more? We've compiled highlights of new expert tips from articles in Inc. and guides on Inc.com to help you take a fresh look at making your customers happier and your business better.

Guide on relieving distress in patients with dementia

The National Council for Palliative Care has published guidance on helping alleviate pain and stress in people with dementia.

The How would I know? What Can I do? guide provides tips to healthcare professionals and carers on identifying whether someone with dementia is in distress and what might be causing it.

It also provides a range of possible solutions. Tips include:

Needle injuries at work doubled in past decade

The number of health professionals who have been pierced by needles at work has doubled in the last 10 years, leaving medical staff vulnerable to viruses transmitted through blood.

In 2011, 541 incidents of needle stick injuries which exposed staff to blood-borne viruses were recorded, compared to 271 in 2002. And it is likely that the figures are much smaller than the real number of incidents in which health workers were injured by needles while doing their jobs.